Below are some commonly asked questions and their answers. If you have any additional questions, let us know.

Who we are & What we stand for

What is RAW WINE Club?

We are RAW WINE's US monthly wine club, curated by Isabelle Legeron MW, RAW WINE founder and global authority on natural wine. Each wine box is unique and a one-off, and each month's wine selection is accompanied by Isabelle's thoughts and tasting notes, as well as insights from the growers & makers who brought them into being. RAW WINE Club is all about exploring and really getting under the skin of natural wine and what it is all about.

What is RAW WINE?

We are the world's largest network of low-intervention organic, biodynamic & natural wine growers & makers. Through our annual fairs around the world (in London, Berlin, New York, Los Angeles and Montréal) and our various digital projects (including Alive!, the world's first digital conference dedicated to the living in wine), we exist to bring people together to share ideas, taste truly great drinks and cause systemic change in our industry. Cheesy as it sounds, our aim is to change the world of wine for the better. Better farming, better drinking, happier plants and people. What's not to love? Learn more about us.

Who is Isabelle Legeron MW?

Described by her peers as "standard-bearer for natural wine" (wine press) and "our modern-day Joan of Arc" (Austrian natural wine growers), Isabelle is known globally as a champion of wine that is grown and made properly as she would say - that is farmed organically at the very minimum and made without recourse to additives, winemaking aids or heavy-handed manipulation. Isabelle is all about pure, live drinks. She is an award-winning taster, the author of the seminal book "Natural Wine: an introduction to organic and biodynamic wines made naturally" and the founder of RAW WINE.

Are all the wines in the monthly boxes natural?

Yes, RAW WINE is a network of low-intervention organic, biodynamic and natural wine growers & makers. They all embrace clean, sustainable, organic viticulture at a minimum as well as low-intervention practices in the cellar, including the minimal use of sulfites (which in many cases means no-added sulfites at all), spontaneous fermentation with native yeast and a light touch in terms of winemaking. For more information on how we define natural wine, check out our article “What is natural wine?”.


What are the shipping costs?

Shipping is free!

Where do you ship to?

We currently service all of the US except for the following states: AK, HI, UT, AL, MS, RI, DE.

We reserve the right to update this list at any time but don't worry, if the change were to affect you or your order, we would obviously notify you in advance.

How long will it take to get my order?

All monthly boxes are prepared for shipment from the 10th day of each month, onwards.

Shipping times vary depending on destination but are typically 2-5 business days after being picked up by the shipper. You will receive tracking information once the shipper collects your box from our warehouse. Please note that the delivery date is an estimate and may change based on factors out of our control.

What shipping carriers do you use?

We use UPS.

Do I need to sign for the shipment?

Someone 21 or older must be present to accept and sign for the wine. The signatory may be asked for photo ID with birthdate to verify their age, and may be asked to sign an acknowledgment confirming acceptance at the time of delivery. If the shipper is unable to verify your age or identity, or if you appear intoxicated, or if the situation is otherwise unsafe or inappropriate, they may refuse to leave the wine with you. Alcohol cannot be left unattended.

The shipper will make 3 attempts to deliver your box to you, after which time the box will be returned to us. If this happens then you will be charged a return shipping and restocking fee of $30.


I want to add a gift note, how do I do that?

Once you place your gift order, you will receive an email with a link to a form where you can add your message and the date on which you would like your gift recipient to be notified of their gift. We will email them a specially designed, celebratory email to let them know. So, for example, if this is a birthday gift, you can send them a gift note that will arrive on their actual birthday! Any questions or worries, let us know - club@rawwine.com.

How do the wine club gift subscriptions work?

If you want to purchase a RAW WINE Club box or box series for a friend, there are lots of options - including a pre-paid subscription for 1 to 12 months worth of wine. You will pay upfront and and your friend will receive wine for the number of months you choose. 

Returns and Refunds

What's your return/refund policy?

We really want you to be thrilled with your subscription so if you are dissatisfied in any way, just let us know club@rawwine.com . If it is dissatisfaction with your box or delivery, please let us know within 30 days of delivery.

Please note - customers are responsible for covering the cost of any pick-up or return shipping fees associated with your order.

My box was damaged on arrival! What do I do?

This is extremely rare but it can happen. Should this happen to you, please do let us know within 30 days of delivery. Email us at club@rawwine.com and we can sort out a solution!